Technology and people, working as one team
Nextonic Global Solutions is a technology and customer support company in Dhaka, Bangladesh, operating since 1 July 2024.
01Who We Are
One company for your technology and your customers
Nextonic Global Solutions is a technology and business process outsourcing (BPO) company based in Mirpur, Dhaka, Bangladesh. We began operating on 1 July 2024 with a simple belief: a business should not need one company to build its technology and another to look after its customers.
Today we bring both under one roof. Our technology teams design and build websites, mobile apps, custom software and ERP systems, e-commerce stores and brand identities, and look after cloud hosting and cyber security. Our customer operations teams handle inbound and outbound customer service, telemarketing, technical support, data management and back-office work, including support for international processes.
We are a young company, and we see that as a strength. It keeps us focused, hands-on and accountable. When you work with Nextonic you deal with the people doing the work, and we build our reputation one project and one customer at a time.
The day Nextonic started operating
Our home base in Bangladesh
Across technology and customer support
Technology Services and BPO & Customer Support
02How We Work
A clear path from first call to ongoing support
Whether the job is a website or a support team, we follow the same simple process, so you always know what is happening and what comes next.
Listen and discover
We start with your goals, your customers and your limits. A short call or meeting is enough to understand what success looks like for you.
Plan and propose
You receive a written scope, timeline and cost before any work begins, so there are no surprises later.
Build or set up
Our teams design and develop your solution, or recruit, train and set up your support operation around your scripts and standards.
Check and refine
We test and review the work against the plan, share it with you and make changes while they are still easy.
Launch and support
We go live together, then stay available for support, updates and improvements as your business grows.
Clear communication
Plain language, regular updates and one point of contact who knows your project.
Written scope
What we will deliver, when and for how much is agreed in writing up front.
Quality checks
Every deliverable is reviewed before it reaches you, and your feedback is built into each stage.
03Industries We Serve
Built to fit many kinds of business
Websites, software and customer support are needed everywhere. These are some of the sectors where our services fit best.
E-commerce and Retail
Online stores, order and customer support, and a brand shoppers remember.
Telecom and Internet
High-volume customer care, technical support and back-office operations.
Finance and Insurance
Secure portals, customer service and careful handling of sensitive data.
Healthcare and Wellness
Appointment systems, patient information tools and friendly front-line support.
Education and E-learning
Learning platforms, admission portals and student support desks.
Travel and Hospitality
Booking websites, mobile apps and round-the-clock guest support.
Logistics and Delivery
Tracking tools, dispatch software and customer update lines.
Startups and SMEs
A complete digital presence and support team without building everything in-house.
04How We Partner With You
We succeed when your business does
We would rather build a lasting relationship than finish a single job. Good partnerships work both ways, so here is what you can expect from us and what helps us do our best work.
What you can expect from us
- One point of contact who knows your project
- A written scope and timeline before work starts
- Honest advice, including when a smaller solution is the better fit
- Regular progress updates and room for your feedback at every stage
- Confidential handling of your business and customer information
- Support after delivery, so you are never left on your own
What helps us do our best work
- Clear goals and a decision-maker we can reach
- Content, access and approvals shared on time
- Honest feedback early, while changes are easy to make
- Legitimate businesses and lawful projects
Project-based workOngoing support plansDedicated support teams
Our standards
We work only with legitimate businesses and lawful projects. We do not build, run or support software or services that could harm people or society.
05Our Mission and Vision
Where we are going, and how we get there
Our mission
To help businesses grow with dependable technology and dedicated customer support, delivered with honesty, quality and care.
Our vision
To be a trusted technology and customer experience partner from Bangladesh, known around the world for work that clients can rely on.
Integrity
We say what we will do, and do what we say.
Quality
Careful checks on everything we deliver.
Customer first
Your customers and your goals guide our decisions.
Accountability
We own our work, including the mistakes we fix.
Responsible technology
We build only what is lawful and safe for people.
Always learning
We keep improving our skills, tools and service.
Let's build something dependable together
Tell us about your project or your support needs and our team will reach you as soon as possible.